About time transportation

About Time Transportation serves the central Michigan region from its base in the 48858 zip code, offering medical transport, local rides, and longer-distance trips including routes to Grand Rapids and Traverse City. The company operates wheelchair-accessible vans and works with insurance providers for medical runs, positioning itself as a lower-cost alternative in the regional transport market.

Owner Bruce personally handles rides and maintains some of the lowest rates in central Michigan

Bruce, the owner, still drives and opens doors for passengers himself. The company's pricing consistently comes in below competitors in the central Michigan area. For passengers booking directly, the rates make this an attractive option for budget-conscious riders needing reliable point-to-point transport.

Driver Neil builds long-term relationships with medical patients traveling to Helen Devos Children's Hospital

For families managing serious medical conditions, specific drivers become essential. Neil has transported a family's son to multiple leukemia appointments at Helen Devos, demonstrating notable patience with the child's steroid-related mood swings and physical symptoms. He has physically assisted the child into stores during stops. Dispatcher Debbie calls ahead to confirm pickup times, adding a personal touch to medical transport coordination. Driver Keith provides similarly attentive service on Traverse City routes.

Post-appointment pickup coordination remains a significant operational weakness

Passengers completing medical appointments consistently struggle to reach dispatch for return rides. Calls go unanswered, get forwarded to voicemail, or result in hang-ups. A scheduled 4 p.m. pickup never arrived with no communication until the passenger initiated contact nearly an hour later. The company did eventually resolve that incident with improved communication, but the pattern of unreachable dispatch after appointments is a recurring issue passengers should anticipate and plan around.

Driving behavior varies dramatically between drivers and has resulted in property damage

A driver has backed over a passenger's mailbox and later drove through a front yard, becoming stuck in a ditch and requiring a tow truck without notifying the passengers inside. Another unnamed driver maintained speeds of 80 to 90 mph with a passenger aboard. These incidents stand in contrast to the safe, patient driving reported from established drivers like Neil and Bruce. Passengers with concerns about vehicle operation should request specific drivers by name when booking.